Additionally, auditing and compliance reporting will be faster and more reliable. The combined approach will provide a broader, more consistent application of least privilege, and that is key to any zero trust Moving forward, the potential benefits of strengthening integrated security with modern ITSM will only increase. The goal is to create a harmonious balance between streamlined services and robust cybersecurity measures. By incorporating security measures within IT service management workflows, organizations can enhance user experience without compromising on data protection. An integrated security approach not only addresses vulnerabilities in IT systems, but also mitigates many human-related risks. – and you create problems for the end user.įast, smooth, and flexible ITSM services are at the heart of a better user experience. Anything that slows down or interferes with service delivery workflows – cumbersome procedures that are not streamlined end-to-end, not available on your device or remote, etc. With remote access and service desks increasingly under attack, this is precisely where strong security is needed.Īt the same time, the user experience is key to the adoption and use of ITSM. ITSM is unique in that it sits at the crossroads of the consumers of IT, between remote workers, third parties, those requesting privileged access, and those who are engaging with the expanding IT infrastructure. The potential benefits of ITSM are largely dependent on having well-integrated security.

Why successful ITSM requires cohesive, integrated security

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